Refund policy

Terms & Conditions – Returns, Refunds & Exchanges

Riti Riwaayat by Suvriti

At Riti Riwaayat, every piece is carefully selected and quality-checked before dispatch. We request our customers to review the following policies before placing an order.

1. Return & Exchange Policy

* Returns or exchange requests must be raised within 2 days (48 hours) of receiving the order.
* Requests made after 48 hours of delivery will not be accepted.
* Products must be unused, unworn, unwashed and returned in their original packaging with all tags intact.
* Products showing signs of use, damage caused by the customer, or alterations will not be eligible for return or exchange.

2. Unboxing Video Requirement

* A clear, uninterrupted unboxing video is mandatory for any return, refund or damage-related claim.
* The video must begin before opening the parcel and clearly show the package, shipping label and product.
* Claims without a proper unboxing video may not be accepted.

3. Quality Inspection

* All returned products will undergo a quality inspection once received by our team.
* Refunds or exchanges will be processed only after the returned product has been inspected and approved.
* If the product does not meet our return conditions, the request may be declined.

4. Refund Policy

* Approved refunds will be initiated after successful quality inspection.
* Applicable delivery and shipping charges will be deducted from the refund amount.
* The remaining eligible amount will be refunded to the original payment method.
* Refund processing may take 5–7 business days after approval.

5. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with a clear unboxing video and supporting photographs.

6. Non-Returnable Items

Products that have been worn, washed, altered or damaged after delivery are not eligible for return or refund.

7. Cancellation Policy

Orders can be cancelled before dispatch. Once an order has been dispatched, cancellation requests will not be accepted.

Our Promise

At Riti Riwaayat by Suvriti, we believe in thoughtful craftsmanship, quality and customer satisfaction. Every order is handled with care, and we appreciate your understanding and cooperation.

Thank you for choosing Riti Riwaayat.